how to contact zynga support

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how to contact zynga support

Post  F.O.B.love on Wed Jun 03, 2009 4:09 am

HI there again - some more information courtesy of yoville.com
People are having trouble figuring out how to contact zynga about problems in yoville so here is some info on how to effectively contact them :) P.S, sometimes it takes a few weeks for them to get back to you so be patient!

Contacting Support

How do I submit a ticket to support?

1) Go to: http://zynga.com/support

2) Click on the picture of YoVille in the sidebar.

3) Next click on “create an account”. This step is very important. Please make sure you provide accurate information.

4) You MUST include your profile link.

5) Next click “ask a question” and send our support team your question.

Please put an actual subject in that pertains to your issue. Do not put “heeelllllp”. Please only create one ticket. Creating multiple tickets regarding the same issue only slows down the support process.

support

How do I find a link to my profile?

MySpace:

1. Log into MySpace
2. Underneath your profile photo, go to the menu labeled “View My:”
3. Click the arrow pointing down and select “Profile”
4. Once you are in profile view mode, look up to the top of your address bar and locate the URL that begins with, “http://profile.myspace.com/…”
5. Highlight the entire URL and either select Copy from your Edit menu on your browser or right click and select copy from the pop-up shortcut menu.
6. Paste the entire URL into your email to Zynga Customer Support.

Facebook:
1. Log into Facebook
2. At the top of your Facebook account is a toolbar with the selections, “Home, Profile, Friends, Inbox, etc”
a. Select “Profile”
3. Once you are in profile view mode, look up to the top of your address bar and locate the URL that begins with, “http://www.facebook.com/home…”
4. Highlight the entire URL and either select Copy from your Edit menu on your browser or right click and select copy from the pop-up shortcut menu.
5. Paste the entire URL into your email to Zynga Customer Support.

F.O.B.love

Posts: 10
Join date: 2009-06-02
Location: AUSTRALIA!!

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